|T O O U R C U S T O M E R
We strive to answer all customers within 24 hours of
receiving an email or voice mail. Occasionally, though, our replies seem to 'disappear.'
Please be assured that we are NOT ingnoring you! If you've sent several emails to firstname.lastname@example.org without a
response, check your Junk or Spam folder for the reply; we probably sent you at least one reply,
maybe several. In the worst case, you may need to 'white list' halfmoon-switch.com with your Internet
to provider to receive our emails.
|A S P E C I A L N O T E
T O I N T E R N A T I O N A L C U S T O M E R S
CHECK THE COVID-19 UPDATE AT THE TOP OF THE PAGE FOR UPDATED SHIPPING DELAY INFORMATION. ----
For almost 20 years, we have been proud to sell
our products worldwide. We don't sell huge volumes, though -- US or otherwise -- so we use PayPal's
shopping cart, which unfortunately doesn't offer shipping costs per country. This has been
challenging, but we usually settled the cost difference after the order was placed. If a customer found
the added shipping unacceptable, no worries: we simply cancelled the sale and refunded the payment.
This process worked for many years...
About a year ago, though, PayPal changed their policies, and they now keep all credit card
fees during refunds, including the commission from cancelled sales. On international
orders, this commission often amounts to 5-6% of the price.
We would still like to sell a Halfmoon to our friends in Canada, Germany, Sweden, Australia,
the UK, Japan, etc. but the process has changed. If you want to order, please send a note to
us the product(s) you want, along with your country and Postal Code. We will reply promptly
with available shipping choices. Once you are comfortable with the costs, we will send you an
electronic invoice for the purchase.
Thank you for your understanding.
Prices are shown in US Dollars (USD)
excluding shipping, unless otherwise noted. Massachusetts residents and on-site sales will be
charged 6.25% state sales tax.
Items returned for any reason other than defective merchandise will be subject to a restocking fee
of up to 15%. Returns should include original packing materials and accessories, (cables,
manuals, and software, as appropriate); failure to do so with result in a restocking fee of
at least 15%, to be determined by Ashby Solutions.
Ashby Solutions, Gigger Halfmoon, demi-Luna, Faux Moon, and the Ashby Solutions logo are trademarks of Ashby
Solutions. Halfmoon-Switch.com and the Halfmoon-Switch.com logo are trademarks of Bruce A. Wahler.
All other trademarks are the property of their owners.
||This website uses popups to improve
viewing, which are visible while the mouse is hovered over the item. (If using a phone or tablet,
click on the item to see the popup; click anywhere else to clear the popup.) Please enable popups
in your browser to show information noted with the icon.
This website has been tested for compatibility with Google Chrome, Mozilla Firefox,
Microsoft Internet Explorer, and Opera.
Copyright © 2019-2021 by Bruce Wahler. If you have suggestions, please send them to