P L E A S E    R E A D

Effective immediately, Halfmoon Switches will be built to order on Monday - Wednesday of each week.  These products are hand-assembled, and shipping times may add 1-2 business days.

We use PayPal for our shopping cart; and unfortunately, PayPal bills your account or credit card as soon as the order is placed.  There is nothing that we can do to change this.  If you do not wish to pay prior to the order being manufactured, please keep this in mind, and place your order during the build window.

Thank you for your understanding.

E M A I L    S U P P O R T

We try to answer all customers within 24 hours of receiving an email.  Occasionally, though, our replies seem to 'disappear.'  Please be assured that we are NOT ingnoring you!  If you've sent several emails to info@halfmoon-switch.com without a response, check your Junk/Spam folder; we probably sent you at least one reply, maybe more.  In some cases, you may need to 'white list' halfmoon-switch.com with your Internet provider to receive our emails.

demi-Luna (tm)

Gigger Halfmoon™
for Neo/Nord/Hammond


A    S P E C I A L    N O T E    T O    I N T E R N A T I O N A L    C U S T O M E R S

For over 20 years, we have been proud to sell worldwide.  Our store is small, so we use PayPal's shopping cart -- which doesn't calculate shipping costs per country.  Rather than use a fixed price, based on the highest shipping costs, we settled the difference after the order was placed.  If a customer felt the real shipping cost was too high, we simply cancelled the sale and refunded the payment.

Times, though, have changed.  PayPal now keeps all processing fees on refunds, including the cost of the cancelled sale.  For international orders, this amounts to 5-6% of the total. To provide a full refund, we have to pay the difference.

We would still like to sell Halfmoons to our friends in Canada, Germany, Sweden, Australia, the UK, Japan, etc. but the process has changed.  To order, please send a note to info@halfmoon-switch.com.  Mention the product(s) you want, your country, and the Postal Code.  We will reply promptly with the shipping costs.  Once you are comfortable with the total price, we will send you an electronic invoice for the purchase.

Thank you for your understanding.

Email us at:

Prices are shown in US Dollars (USD) excluding shipping, unless otherwise noted.  Massachusetts residents and on-site sales will be charged 6.25% state sales tax.

Items returned for any reason other than defective merchandise will be subject to a restocking fee of up to 15%.  Returns should include original packing materials and accessories, (cables, manuals, and software, as appropriate); failure to do so with result in a restocking fee of at least 15%, to be determined by Ashby Solutions.

Ashby Solutions, Gigger Halfmoon, demi-Luna, Faux Moon, and the Ashby Solutions logo are trademarks of Ashby Solutions.  Halfmoon-Switch.com and the Halfmoon-Switch.com logo are trademarks of Bruce A. Wahler.  All other trademarks are the property of their owners.

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